Career Opportunity

Software Technical Support Specialist

Company Description

We believe visual data analysis is the key to unlocking information hidden in complex data, leading to world changing discoveries and innovation. Tecplot, Inc. is a leading provider of data visualization and analysis software and is located in Bellevue, WA. Our company culture is casual yet focused on providing high quality visualization products that help engineers and scientists to be more creative, efficient and productive. With over forty years of experience, and thousands of users worldwide, Tecplot, Inc. has become a trusted name in data visualization.

Tecplot, Inc. is a remote-first company with offices in Bellevue, WA. Applicants will have the option to work remote or hybrid. Occasional travel to Bellevue, WA may be required.

Job Description

Tecplot is currently looking for an entry-level Technical Support Specialist. In this position, you will provide comprehensive technical product support by phone/email to our customers. Work closely with the development team to support issues from our customers. Provide license management for our customers and distributors. Take an active role in developing product documentation. A strong customer service attitude is required.

Responsibilities

Research and resolve complex customer product usage questions.
Research and resolve software installation and configuration problems.
Reproduce and report software defects to the development team.
Develop macros and Python scripts to optimize customer and prospect workflows.
Develop and deliver online and onsite training.
Develop and deliver product demonstrations to prospective customers.
Conduct technical feasibility discussions as part of the sales process.
Author technical product documentation.
Manage, administer and troubleshoot customer licenses and license database.

Desired Skills & Experience

Bachelor’s degree (B.S.) in engineering, computer science, math, or physical science
or equivalent combination of education and experience.
Two or more years technical support experience preferred.
Experience delivering web-based and in-person technical product training.
Experience with Windows, Linux, and Mac operating systems.
Experience with CRM systems.
Ability to communicate clearly and professionally with people over video calls, phone, and through email.
Ability to provide and document clearly written procedures.
Two or more years of programming experience using C++, Java and/or Python.
Ability to apply principles of logical or scientific thinking to a wide range of intellectual
and practical problems.
Must be detail-oriented.
Excellent customer service.
Experience with CAE or CFD applications is a plus.
Legally authorized to work within the United States.

Compensation and Benefits

Salary: $60-80k DOE + Bonus Program

Tecplot offers the following benefits; Medical, Dental, Vision, HRA, HSA, HCFSA, DCFSA, Life, Disability, employer matching 401k and Roth, paid time off, parental leave, a Wellbeing Program, and additional Voluntary Benefits.

Tecplot is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Tecplot is committed to providing an inclusive and accessible work environment in accordance with the Americans with Disabilities Act (ADA) and the Accessibility for Ontarians with Disabilities Act (AODA). We strive to ensure that our recruitment process is barrier-free and inclusive for all applicants. If you require accommodations during the application or interview process, please contact us at careers@tecplot.com to make your needs known in advance.