MENU
Tecplot support is here when you need it. We strive to respond within one business day, if not immediately.
*North America support is available Monday–Friday 6:30 am – 5:00 pm Pacific Time. Support is not available on these U.S. Holidays: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas Day
Excellent Rating by Customers
Customer surveys are solicited after each support incident is closed. Based on survey responses, our customer satisfaction rating is excellent!
- 96.4% response time within 1 business day.
- 95.0% useful information provided.
- 97.5% overall satisfaction rating with support service.
Customer Testimonial
“I have been in the IT business for over 25 years, and you provided the best support of any vendor I have worked with to date.”
– IT Administrator, College of Pharmacy & Health Sciences, Western New England University
Support Requests
Our Technical Support team makes every effort to respond to requests immediately or within one business day. Specific requests vary, but most requests fall into one of these categories:
- Creating and using macros
- Manipulating data (interpolation, data alter, triangulation, etc.)
- Manipulating zones
- Plotting and Animating
- Computational fluid dynamics (CFD) analysis
- Using equations
- Getting to know your workspace
- Writing data
- Exporting images
- Licensing