MENUCommon Questions:
- Where do I send technical support questions?
- We have more detailed questions about the process of doing business directly with Tecplot, Inc., whom can we speak with about this and when?
- Will we be able to receive support in Japanese?
- Our organization requires in-country technical support, will this be available?
- When can we meet with a Tecplot representative in person to discuss this transition?
- Who has Tecplot hired for its Japanese office?
- What is the process for purchasing directly from Tecplot Inc.?
- Our organization is required to purchase from a Japanese entity, how will this be supported?
- How is Tecplot able to hire Japanese employees without being a registered Japanese business?
Where do I send technical support questions?
All support questions can be directed to support-jp@tecplot.com.
We have more detailed questions about the process of doing business directly with Tecplot, Inc., whom can we speak with about this and when?
Please contact Tecplot at sales-jp@tecplot.com and we will answer your questions promptly. We are also happy to schedule video calls and on-site visits.
Will we be able to receive support in Japanese?
Yes, we have a local team to provide in-language support for Japanese users.
Our organization requires in-country technical support, will this be available?
Yes, our highly qualified support team can provide in-country support. Please direct questions to support-jp@tecplot.com.
When can we meet with a Tecplot representative in person to discuss this transition?
Our local team is available to meet with customers at this time.
Who has Tecplot hired for its Japanese office?
We have hired a complete team for our Tecplot Japan Office.
Meet the Tecplot Japan Team:
- Daisuke Sakata, Director of Sales
- Nanaho Kaku, Sales Assistant
- Di Chen, Technical Support Engineer
What is the process for purchasing directly from Tecplot Inc.?
Tecplot Inc. sells directly to organizations in more than 50 countries globally and the process looks pretty much the same everywhere. Please reference this flowchart for a high-level overview of our maintenance renewal process and don’t hesitate to reach out if you would like a clearer explanation.
Our organization is required to purchase from a Japanese entity, how will this be supported?
Tecplot Inc. will process most of our customer sales directly via its US office. If a customer is bound by Japanese law or contracts to purchase from a local reseller – we will work with resellers in Japan to execute the transaction. Please refer to this flowchart for a high-level overview of how Tecplot can sell its software and services through a local reseller.
How is Tecplot able to hire Japanese employees without being a registered Japanese business?
Tecplot is wholly owned by a global software company, Constellation Software, which owns and operates several hundred software businesses around the globe. Tecplot has the full support of the Constellation Software organization and can hire direct staff in Japan through one of it’s many subsidiaries.